Service Name: MEDICAL ADVICE LINE/TRANSPORTATION

Organization Name: PARTNERSHIP HEALTHPLAN OF CALIFORNIA

• Description:
  Administers the Medi-Cal program in Del Norte, Lake, Lassen, Modoc, and Trinity County. It ensures that all members have access to health care and can choose a primary care provider (PCP). Website offers directory of primary care providers (PCP's).
  
  Services include:
  
  Free 24/7 Advice Nurse line - for urgent medical questions, or if unsure about whether to go to the emergency room. (If one has a life-threatening emergency, one should go to the closest emergency room or call 9-1-1.)
  
  Non-medical transportation (NMT) - Allows one to use a car, taxi, bus, or other transportation. Members can use NMT when traveling to and from a medical appointment. Provides mileage reimbursement to friends or family members. Call Care Coordination at least five business days before appointment. For urgent appointments, call as soon as possible.
  
  Non-emergency medical transportation (NEMT) - for disabled persons, unable to use car, bus, train, or taxi. Must request service through one's doctor. NEMT is an ambulance, litter van, wheelchair van, or air transport. Call Care Coordination at least five business days before appointment. For urgent appointments, call as soon as possible.
• Website: http://www.partnershiphp.org
• Phone(s): (800) 809-1350, (866) 778-8873, (800) 863-4155
• Hours: Mon 8am - 5pm; Tue 8am - 5pm; Wed 8am - 5pm; Thu 8am - 5pm; Fri 8am - 5pm;
• Eligibility: -Must be Medi-cal recipient
  
  -For non-emergency medical transportation (NEMT):
  Must be approved by primary care doctor
  
  -Medi-cal recipients are automatically enrolled as members
  in Partnership Healthplan of California.
  
  
• Requirements: Medi-cal insurance information
• Areas Served:
  • Lassen United States
  • Lake United States
  • Trinity United States
  • Modoc United States
  • Del Norte United States
  • Mendocino United States
• Categories:
  • Referral to Physicians Accepting Medicaid
  • Medicaid
  • Non-Emergency Medical Transportation